Receiving Your Payout
How will I receive my payout?
All payouts are processed through Checkbook.
Do I need to create a Checkbook account?
No, you do not need to create a Checkbook account before receiving your payout. When your payout is issued, you will receive an email with instructions to set up your account and complete the deposit.
What payout methods are available?
At this time, Checkbook is the only supported payout method. Other methods such as PayPal, Zelle, or Venmo are not available.
Claiming Your e-Check
How long do I have to claim my e-check?
Once your e-check is issued, you have 90 days to deposit it before it expires.
You will receive reminder emails from Checkbook before your e-check expires.
What happens if my e-check expires?
If your e-check expires, it won't be reissued per our Terms of Use.
Make sure to deposit your funds before the expiration date to avoid losing your payout.
Troubleshooting e-Check Issues
Why did my e-check fail to deposit?
If your e-check status shows “Failed”, it is usually due to an issue with the bank account linked to your Checkbook profile.
In this case, you should contact Checkbook Support to identify and resolve the issue. You may need to update your bank account information with their assistance.
Bank Account & Account Management
How can I update my bank account information?
For security reasons, we do not store or manage your banking information.
To update your bank account (such as adding or removing an account), you must contact Checkbook Support directly.
Checkbook Support
To contact them, you can send them an email to [email protected].
The Checkbook Support team typically responds within 24 business hours and can assist with payout-related and account issues.
If you have any questions or need further assistance, please contact us via live chat (bottom right), submit a ticket, or email us at [email protected].