If your Echeck status updates to "Failed", please first reach out to Checkbook to find out why this happened. Most commonly, it is because there was an issue with the attached account on file and it may need to be updated with the help of Checkbook's support team.

You can contact Checkbook by using this email address: [email protected]

If you still do not have a solution after contacting their support team, please reach out to us and we will assist you with escalating your concern.