There are several reasons why you may not be able to locate a product using the link or title provided. Below are the most common ones.
1. The product may appear on later pages
Sometimes, the marketplace only displays the first few pages of results. The product could be further in.
2. Search terms may differ
The keywords assigned to you might not be the same ones commonly used in your area to locate the product.
If either of these situations applies, and you have been provided with a link or a title, please remember:
Do not change the search terms.
Instead, use the marketplace’s filters (such as filtering by exact price or other relevant attributes) to narrow down your search.
3. The provided link may not be working
If the link doesn’t open, try accessing it from a different browser or device.
4. The item may be out of stock or unavailable
If you believe this is the case, please submit a ticket through the live chat. Include the item name so our team can review and take the appropriate action.
Important Notes
If you cannot find the product and do not believe it is out of stock, you can still reach out to our support team by filling out a ticket. Please be aware that if it is outside of business hours, you may not receive a response before your claim expires.
You have thirty minutes from the moment you claim a product to:
Locate the item using the link or title
Answer the required questions
Submit your order details
If these steps are not completed within the thirty-minute timeframe, the only option is to return to the homepage and reclaim the deal.
If you have any questions or need further assistance, please contact us via live chat (bottom right), submit a ticket, or email us at [email protected].