This could be due to a stock issue, a pricing error, or other unforeseen circumstances. If your order is refunded, you should receive a notification from the platform or seller explaining the reason why the order was refunded. In this case, please provide us with this notice from the platform and we will let you know how to proceed.

In order to do this, please fill out a ticket through our website chat and wait for us to provide you with next steps.

Note

Please make sure to provide supporting details/photos in the ticket and do not contact the merchant or place a new order for the refunded product before receiving the approval to do so from the Customer Support Team.