Why Orders Are Returned
Orders may be returned to the seller for reasons beyond your control:
Incorrect or incomplete shipping address
Delivery issues outside your control
Carrier refusal to complete delivery (e.g., damaged package)
Important: This applies only to returns you did not initiate. To return a product after receiving it, contact us first for instructions.
What to Do
Check tracking information to confirm the order was returned.
Submit a support ticket via live chat or contact us via email
Follow guidance from our Support team, who will review your case and provide next steps.
Important Notes
Include all relevant details, such as tracking screenshots, in your ticket.
Do not contact the seller or place a new order until our Support team approves.
Following these steps ensures efficient handling and the correct resolution.
If you have any questions or need further assistance, please contact us via live chat (bottom right), submit a ticket, or email us at [email protected].