Please note that this is for returns that are out of your control. If you feel the need to initiate a return after receiving a product, please contact us first before doing so.

If the tracking information shows that the order was returned, please fill out a ticket through our website chat (bottom right) or send us an email [email protected] and wait for us to provide you with next steps.

Note

Please make sure to provide supporting details/photos in the ticket and do not contact the merchant or place a new order for the product before receiving the approval to do so from the Customer Support Team.