If you submit the wrong order number and/or an incorrect order screenshot, the seller may not be able to locate your order. This can:
Delay processing of your order, or
Result in your order being marked as Canceled
What Happens Next
If your order details do not pass verification, you will receive an email requesting updated information.
Once you upload the correct screenshot, our team can approve your order.
The sooner you update your details, the faster your order will be processed.
What to Do If You Notice a Mistake First
If you realize you entered the wrong order number or screenshot before our verification team flags it:
Submit a ticket through live chat or reach out via email
Follow guidance from our team, who will provide the next steps to correct your order.
If you have any questions or need further assistance, please contact us via live chat (bottom right), submit a ticket, or email us at [email protected].