What Do I Do If I'm in the Middle of an Order and There's a Price Discrepancy?
It's possible that the product price or coupon amount may not match up with what was stated on the questionnaire. We understand that errors like this can cause confusion, so this article will answer what you should do in this situation.
Common Reasons for Price Discrepancies
1. Seller Price Changes: The seller may have updated the price after you submitted your order.
2. Incorrect Listing: You might have the wrong product listing (e.g., incorrect ASIN or seller).
3. Geographical Variations: Prices can vary based on your location.
4. Non-Prime Account: If you are ordering from a non-Prime account, you may not qualify for certain discounts.
Steps to Address Price Discrepancies
If the Price or Coupon Amount is Different:
Use the live chat feature to report the discrepancy. Our team will review the issue and make necessary adjustments.
If You Realize a Discrepancy After Placing an Order:
Contact us via live chat with your launch number and order number. We will investigate and correct any discrepancies.
If your order screenshot includes a price breakdown, there's no need to create a ticket. We will automatically update your reimbursement.
For further assistance, feel free to reach out via our live chat. We’re here to help!