What Should I Do If There’s a Price Discrepancy During My Order?
Sometimes, the product price or coupon amount may not match what was stated on the claim steps. We understand that errors like this can cause confusion, so here’s how to handle them.
Common Reasons for Price Discrepancies
Seller Price Changes – The seller may have updated the price after you submitted your order.
Incorrect Listing – You might have the wrong product listing (e.g., incorrect ASIN or seller).
Geographical Variations – Product prices can vary depending on your location.
Non-Prime Account – If you are ordering from a non-Prime account, certain discounts may not apply.
Steps to Address Price Discrepancies
If the Price or Coupon Amount is Different:
Use the live chat feature to report the product price discrepancy. Our team will review the issue and make any necessary adjustments.
If you’ve confirmed the correct item details (sold by, ASIN, size, color, etc.), the price difference may be due to your location or a previous purchase that affects coupon eligibility. In such cases, proceed with placing your order and send us your order number so we can adjust your reimbursement amount if applicable.
If You Notice a Discrepancy After Placing an Order:
Contact us via live chat with your order number. We will investigate and correct any discrepancies.
If your order screenshot includes a price breakdown, there is no need to create a ticket. We will automatically update your reimbursement based on the screenshot and price breakdown.
If You Notice a Discrepancy in the Cash-Back or Discount Percentage:
You might notice that the cash-back or discount percentage for a deal looks a bit different than expected. Here’s some reasons why this could happen:
The percentage is dynamic, which means it can change at any time depending on the product’s price and the current discount. The discount you lock in is the one at the moment you click "Start Claim" and not necessarily what was showing when you first opened the deal detail page or saw it on the Deals page.
If the discount changes while you have the deal detail page open (for example, you’ve had it open for a while and didn’t refresh), the percentage might differ slightly when you click “Start Claim.” What you see during the claim process is what the system has registered based on when you started the claim.
This process is fully automated, and the system automatically ties the deal coin value to the exact moment the claim begins. Please note that we cannot guarantee that any percentage previously shown will be honored during later reviews, as offers change regularly on our site.
If you think something doesn’t look right or have questions about your cash-back percentage, please reach out to us via live chat with your order number. Our team will gladly check it for you and provide more details.
For further assistance, feel free to reach out via live chat. We’re always here to help!