What Does “Rejected” Mean?
If there is an issue with your order, it will not be marked as “Rejected.”
Instead:
Your order status will return to Processing
You will see a “Review Needed” notice
This means your order did not pass verification and requires updates before it can be approved.
How to Update Your Order Details After Rejection
If your order was rejected and you're ready to correct the issue, follow these steps to update the necessary information and resubmit it for review:
Go to the Orders page
Click your name in the top menu and select "Orders".
Filter by “Review Needed”
Use the filter options to display only the orders marked as “Review Needed”.
Select the Rejected Order
Click the Actions menu (⋮) next to the rejected order and choose “Review Needed” from the actions dropdown menu.
Update the Required Details
On the order page, update any missing or incorrect information, such as the order number or screenshot(s).
Submit the Deal for Review
Once everything is updated, submit the deal for our team to review again. We do our best to review all orders within 48 hours of re-submission.
Common Rejection Reasons & How to Fix Them
1. Order Number and/or Seller Not Shown
Your screenshot does not display the required information.
Solution: Upload a new screenshot that clearly shows:
Order number
Sold by / Seller name
Product title and image
Item price
Full price breakdown (taxes, coupons, discounts, shipping, grand total)
2. Missing Full Price Breakdown
We require a full breakdown to ensure the correct product was purchased and the deal coins are accurate.
Solution: Upload a screenshot or file showing:
Product price
Coupons applied
Taxes
Shipping (if applicable)
Discounts
Final grand total
3. Incorrect Seller (“Sold By”)
The order was placed with a seller other than the one required for the deal.
Solution: Cancel the order, purchase the correct item from the correct seller, and update your account with the new order number and screenshot. Be sure to send us a quick chat message to let us know why the order number changed.
4. Incorrect Variation (Color, Size, Flavor, Scent, etc.)
The variation purchased does not match the promotion’s requirements.
Solution: Cancel the order, reorder the correct variation, and update your order number and screenshot in your account. Send us a quick chat message so we can update the claim accordingly.
5. Incorrect Screenshot (Unrelated or Wrong Item)
The screenshot submitted doesn’t match your order or shows the wrong item.
Solution: Submit a valid screenshot that shows the order number, product title, and image, item price, sold by/seller, and full price breakdown.
6. Duplicate Order Number
The same order number was used in multiple deal claims (Only valid for Non Amazon orders).
Solution: Double-check your order history. If this was an error, update your claim with the correct order number and screenshot.
7. Item Price Not Visible
The item price is missing from your screenshot.
Solution: Upload a new screenshot that includes the item price, order number, product title, and image, sold by/seller, and full price breakdown.
8. Order Number Does Not Match
The order number entered does not match the one shown in your screenshot.
Solution: Make sure the order number matches exactly. Sometimes users accidentally submit a screenshot from a past purchase of the same product—check that the order date matches the claim date.
9. Delivery Date Too Far Out
The order’s delivery date exceeds the 14-day window required for this deal while using Suscribe & Save.
Solution:
If possible, update the delivery date to an earlier one and upload a new screenshot.
If not possible, cancel the order and reorder with a shorter delivery window, then update your account with the new order number and screenshot(s).
Always double-check that your screenshot includes all required details (order number, seller, product info, item price, and full price breakdown). This helps avoid rejections and speeds up your payout process.
Important Reminders
You can update and resubmit your order directly from your account
Do not cancel your order unless the rejection reason specifically requires it
If you’re unsure what to do, contact our Support team before making changes
If you have any questions or need further assistance, please contact us via live chat (bottom right), submit a ticket, or email us at [email protected].