Deal Coins are an essential part of our Premium Deal system. When you claim a Premium Deal, you'll see the product price along with the number of Deal Coins offered. These coins can later be redeemed for cashback.
Conversion Rate
Every 100 Deal Coins = $1 in cash-back.
To calculate the dollar value, simply divide the number of coins by 100.
Examples
424 Deal Coins = $4.24
2,399 Deal Coins = $23.99
16,575 Deal Coins = $165.75
You can view your Deal Coins status anytime in your Coins dashboard.
Deal Coins Lifecycle
After submitting your deal claim, your coins move through several stages before becoming eligible for payout:
Order Verification
Post Delivery Survey Completion
Coins move from Pending to Payable
Coins are redeemed and paid out
Step 1: Order Verification
Once your order is submitted, it goes through a verification process.
Possible outcomes
Approved: Your order progresses to the next stage of the process.
Rejected: You will receive a notification requesting updated information.
If your order requires review:
Go to the Orders section
Click Actions (⋮) next to the affected order
Select Review Needed
Update the required information
You may need to:
Correct your order number
Upload a new order screenshot
Once the updated information is submitted, the verification team will review the order again.
Step 2: Complete the Post Delivery Survey
A post delivery survey will be sent a few days after your order is delivered.
Completing this survey is required to finalize the deal and move your coins forward in the process. Your feedback also helps sellers improve their product listings and overall experience.
Post delivery surveys are not required for expedited deals, but completing them may still unlock Loyalty Points.
Step 3: Coins Status Update
After submitting the survey:
Your order status changes to Completed.
Your Deal Coins transition from Pending to Payable.
Step 4: Cash-Out Process
Once your coins become Payable, they will be processed for payout according to the payout timeline associated with your Loyalty Badge.
During this stage, all eligible coins are grouped into a payout batch.
What happens during the payout process:
A payout reference number is created.
This payout includes all eligible orders currently in your Payable coins balance.
The Deal Coins from those orders are converted into cash.
The associated coins move from Payable to Redeemed in your Coins dashboard.
A payout record is created in Coins Dashboard with the status Requested.
Once the payment is processed:
The payout status changes from Requested to Paid.
The payment is issued through an e-check via Checkbook.io.
You can view the payout reference number and included orders in Coins Dashboard.
Transaction records will also appear in Coins Dashboard → See all coins transactions showing the redeemed coins included in that payout.
Do Deal Coins Expire?
Yes, Deal Coins may expire if required steps are not completed within the allowed timeframe. Here are some examples:
Your order is not approved during verification
The post delivery survey is not completed
Requested order updates are not submitted
Your account remains not in good standing
Learn more about account standing in our Account Statuses article.
Expiration Timeline
You have up to 60 days to complete all required steps for your order. This includes:
Resolving verification issues
Updating order information if requested
Completing the post delivery survey
Resolving any account standing issues
If these steps are not completed within 60 days:
The order will be automatically cancelled by the system
The associated Deal Coins will expire
The payout will no longer be eligible for processing
If you have any questions or need further assistance, please contact us via live chat (bottom right), submit a ticket, or email us at [email protected].