What Is the Out-of-Pocket (OOP) Cost?
Your out-of-pocket (OOP) cost is the portion of the order that is not reimbursed.
When you complete a deal, you pay for the item upfront, and we reimburse you based on the cash-back percentage available at the time you start your claim.
How Reimbursement Is Calculated
Your reimbursement is based on:
The final price you pay for the item at checkout
The cash-back percentage locked in when you start the claim
Taxes, shipping, and other fees are not included in the reimbursement, unless explicitly stated in the Special Notes of the deal.
How Price or Coupon Changes Affect Your Cost
If the price or coupon changes before you place your order:
Your final checkout price may be different
Your reimbursement amount will adjust accordingly
Your out-of-pocket cost may increase or decrease
If everything matches but the price is still different, you can:
Contact support before placing your order, or
Proceed with your order and report the discrepancy via live chat for review
How Coupons Impact Reimbursement
If you apply a coupon, your reimbursement is based on the discounted price you actually paid.
Using a coupon → reimbursement is based on the lower price
Not using a coupon → reimbursement is based on the full price
Examples
100% Cash-back Deal
Item price: $9.99
Coupon applied: $2
Final price paid: $7.99
Reimbursement: $7.99
Reimbursement if no coupon is applied: $9.99
90% Cash-back Deal
Item price: $10
Final price paid: $10
Reimbursement $9
Out-of-pocket cost: $1
90% Cash-Back with Coupon
Item price: $10
Coupon applied: $2
Final price paid: $8
Reimbursement: $7.20
Out-of-pocket cost: $0.80
Important Notes
Your reimbursement always reflects:
The price you actually paid for the item at checkout
The discount percentage at the time of your claim
If the deal page is not refreshed and the price or coupon changes, you may end up paying more than expected, which can increase your out-of-pocket cost.
If you have any questions or need further assistance, please contact us via live chat (bottom right), submit a ticket, or email us at [email protected].