When completing a deal, it’s important to purchase from the correct seller (“Sold by”) listed in the deal instructions.
Ordering from the wrong seller can lead to order rejections and payment delays until the correct seller is identified and reordered from.
Why The “Sold By” Matters
Even if the product matches (title, image, price, or ASIN), the seller must also match the one specified in the deal.
Deals are tied to specific sellers, and purchasing from a different one may make your order ineligible.
How To Find The Correct Seller
If the “Sold by” information doesn’t match right away, you can locate the correct seller directly on the product page. Look for options such as:
“Other sellers on Amazon”
“More seller options” (Walmart or other marketplaces)
These options allow you to view all available sellers for the same product.
Once you open the list of sellers, review the options carefully and select the one that matches the “Sold by” listed in your deal.
If You Still Can’t Find the Correct Seller
If you’re confident you’re on the correct product listing but can’t find the required seller, contact our support team for assistance.
In some cases, the listing may need to be updated, and our team can help verify or correct the seller information.
If you prefer a visual walkthrough, watch this short tutorial:
If you have any questions or need further assistance, please contact us via live chat (bottom right), submit a ticket, or email us at [email protected].