If your active deal disappears, don’t worry! In most cases, you can quickly access it again as long as it’s still within the time limit.
Why Your Active Deal May Disappear
If you leave the page, refresh, or navigate away, your deal may no longer appear on your screen. However, your deal is still saved as long as the time limit has not expired.
Deals are held for 30 minutes while active.
Where To Find Your Active Deal
Your active deals are saved in your Deals Cart. To access them:
Click the cart icon in the top-right corner to open the “My Deals” panel
Select “Continue Deal” to resume
The cart is the fastest way to return to your deal and continue where you left off.
You can also access your active deal from your Orders section:
Go to your Orders section
Locate the deal with the status In Progress
Open the Actions menu (⋮) and select Continue
What Happens If The Time Limit Expires
If you don’t complete your deal within 30 minutes, your deal will expire and be removed from your cart. Once this happens, the deal will become available again on the Deals page, and you’ll need to claim the deal again from the beginning to continue.
Important Note
Orders must be placed during the deal claim process. Orders placed before starting or claiming the deal will not be eligible, even if the product matches.
If you have any questions or need further assistance, please contact us via live chat (bottom right), submit a ticket, or email us at [email protected].