If your order hasn't arrived by the expected delivery date, the first step is to check the tracking information. If the tracking information shows that the order is undeliverable, please fill out a ticket through our website chat (bottom right) or send us an email [email protected] and wait for us to provide you with next steps.

Note

Please make sure to provide supporting details/photos in the ticket and do not contact the merchant or place a new order for the undeliverable product before receiving the approval to do so from the Customer Support Team.