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Order Related Issues
Assistance with order status, cancellations, returns, and shipping inquiries.
17 articles
Delivery IssuesIf your order is not successfully delivered or there is a problem with the product, please read to determine next steps
My Order Is LostThe Product I Ordered Is Lost or May Be Lost
My Order Was Cancelled by the MerchantThe Item I Ordered Was Cancelled by the Merchant Which I Did Not Initiate
My Order Was Refunded by the MerchantI Received a Refund for a Product Een Though I Did Not Initiate It
My Order Was "Returned to Sender"I Did Not Receive My Item Because It Was Returned to Sender Without Me Initiating It
My Order Was Marked as "Undeliverable"My Order Cannot Be Successfully Delivered By the Marketplace I Ordered It From
I Did Not Receive My ItemThe Product I Ordered Did Not Arrive Even Though It Says Delivered
I Received a Damaged or Defective ItemI Received the Product I Ordered but It Arrived Damaged or Defective
I Put the Wrong Order Number/Screenshot in My Deal StepsI Accidentally Submitted Incorrect Order Details
Can I Cancel and Reorder if I Need to Change the Shipping Address?Incorrect Shipping Address on Order
Can I Cancel and Reorder if I Need to Change the Payment Method?Incorrect Payment Method on Order
Can I Cancel and Reorder if I Forgot to Apply a Coupon?Forgot to Clip Coupon or Apply Promotional Coupon Code at Checkout
I Accidentally Ordered the Wrong ItemIncorrect Product Ordered
Order Mistakes - Recently Placed OrdersIf you suspect that you ordered the wrong item or placed an order with incorrect details, please check the following article
I Ordered This Product Before. When Can I Order It Again?When Can I Make a Repeat Purchase for an Item I've Purchased Before?
Order RejectedWhat do I do if my order is rejected?
What Should I do if My Order is Still in Processing Status?Here you can find the steps to follow when your order is processing