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If your order is not successfully delivered or there is a problem with the product, please read to determine next steps

Delivery Issues

The Product I Ordered Is Lost or May Be Lost

The Item I Ordered Was Cancelled by the Merchant Which I Did Not Initiate

I Received a Refund for a Product Een Though I Did Not Initiate It

I Did Not Receive My Item Because It Was Returned to Sender Without Me Initiating It

My Order Cannot Be Successfully Delivered By the Marketplace I Ordered It From

The Product I Ordered Did Not Arrive Even Though It Says Delivered

I Received the Product I Ordered but It Arrived Damaged or Defective

I Accidentally Submitted Incorrect Order Details

Forgot to Clip Coupon or Apply Promotional Coupon Code at Checkout

If you suspect that you ordered the wrong item or placed an order with incorrect details, please check the following article

When Can I Make a Repeat Purchase for an Item I've Purchased Before?

Find answers and get help from Intercom Support and Community Experts

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