Order Number and/or Sold By Not Shown
Your screenshot does not display the required information for completing verification.

✔️Solution: Upload a new screenshot that clearly shows your order number, sold by/seller, product title and image, item price, and full price breakdown.

Requesting Full Price Breakdown
We require a full price breakdown for all deal claims to ensure the correct product has been purchased and the deal coins are accurate.

✔️Solution: Upload a screenshot or file showing the full price breakdown in your account, or contact our support team directly. A full price breakdown includes: Product price, coupons applied, taxes, shipping if applicable, any further discounts, and the final grand total.

Incorrect "Sold By"
The item was purchased from a different seller than the one required for the deal.
✔️Solution: Cancel the order, purchase the correct item from the correct seller, and update the new order number and screenshot in your account. Don't forget to send us a quick message through chat so we know why your order number has changed.
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Incorrect Variation (Ex Color, Size, Flavor, Scent, Etc.)
The color, size, etc. of the item does not match the promotion's requirements.
✔️Solution: Cancel the order, reorder the correct variation, and update the order number and screenshot in your account. Don't forget to send us a quick message through chat so we know why your order number has changed.
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Incorrect Screenshot (Random/Unrelated Image)
You submitted a screenshot that does not relate to your order or the deal claim.
✔️Solution: Upload a valid screenshot showing the order number, product title and image, item price, sold by/seller, and full price breakdown.
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Incorrect Screenshot (Incorrect Item for Launch)
The screenshot shows a product that is not part of the specific deal.

✔️Solution: Submit a screenshot that shows the correct promotional item.
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Duplicate Order Number
The order number provided was already used in a different deal claim.

✔️Solution: Review your order history, and if this was submitted by mistake, update with the correct information.
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Item Price Not Visible
The screenshot provided does not show the item’s price, which is required for approval.

✔️Solution: Upload a new screenshot that includes the item price along with the order number, product title and image, sold by/seller, and full price breakdown (aka taxes, shipping, grand total).
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Order Number Does Not Match
The order number you entered does not match the one visible in your screenshot.

✔️Solution: Ensure both the order number and the screenshot match and resubmit. We often see users submit a screenshot from a past purchase of the same product by accident so cross-checking the claim date against the order date on the marketplace will help with this.
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Delivery Date Too Far Out
Your delivery date exceeds the 14-day window required for this deal.

✔️Solution: If possible, change the delivery to a closer date and upload a new screenshot with the updated info. If not possible, cancel the order, reorder with a shorter delivery window, and upload your updated order number and screenshot(s) in your account.
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Go to the Orders Page
Click your name in the top menu and select "Orders".

Filter by “Review Needed”
Use the filter options to display only the orders marked as “Review Needed”.

Select the Rejected Order
Click the three dots (⋮) next to the rejected order and choose “Review Needed” from the actions dropdown menu.

Update the Required Details
​On the order page, update any missing or incorrect information, such as the order number or screenshot(s).

Submit the Deal for Review
​Once everything is updated, submit the deal for our team to review again. We do our best to review all orders within 48 hours of re-submission.