What Does "Rejected" Mean in Your Order?
When your order is marked as "rejected," it doesn't mean it was canceled. Rejected simply means that your order didn’t pass our verification process, and we need more information or a corrected screenshot from you to proceed
Common Rejection Reasons.
There are several reasons why your order might be rejected. Below are the most common issues and how to resolve them:
1. Order Number Not Shown
Your screenshot does not display the order number, which is essential for verification.
Solution: Please upload an updated screenshot that clearly shows your order number.
2. Incorrect "Sold By"
The seller of the item does not match the required seller for the promotion.
Solution: Cancel this order, reorder the correct product with the correct "sold by," and update your order number and screenshot in your account.
3. Incorrect Variation (Color)
Your order was rejected because the color of the item does not match the promotion requirements.
Solution: Cancel the order, reorder the correct color, and update the order number and screenshot in your account.
4. Incorrect Variation (Flavor, Scent, etc.)
The flavor, scent, or other variation of your order does not align with the promotion requirements.
Solution: Please cancel the order, reorder the correct variation, and update your details in your account.
5. Incorrect Screenshot (Random/Unrelated Image)
You provided a screenshot that doesn’t relate to the launch or order verification.
Solution: Upload a new screenshot that includes the order number, product image, seller, and price to ensure your rebate is processed.
6. Incorrect Screenshot (Incorrect Item for Launch)
Your screenshot shows an item that is not part of the specific promotion launch.
Solution: Provide an updated screenshot that matches the correct item for the launch.
7. Duplicate Order Number
The order number you submitted has already been used for another promotion.
Solution: Review your order details and provide the correct information, or clarify the situation if this was submitted in error.
8. Item Price Not Visible
The price of the item is not shown in the screenshot, which is required for verification.
Solution: Upload a new screenshot that includes the item price, order number, product image, and seller.
9. Order Number Does Not Match
The order number you provided does not match the one shown in your screenshot.
Solution: Please provide the correct order number and a matching screenshot.
10. Sold By Not Visible
Your screenshot does not display the seller's name, which is necessary for the verification process.
Solution: Upload a screenshot showing the seller along with the order number, product image, and price.
11. Delivery Date Too Far Out
The delivery date for your order is beyond the 14-day window required for the promotion.
Solution: If possible, change the delivery to a sooner date and upload an updated screenshot so we can process your cashback.
12. Requesting Price Breakdown
The price of the item has fluctuated, and we need a detailed breakdown to ensure you get the correct reimbursement.
Solution: Upload the price breakdown in your account or send it directly to our customer service team.
Important Notes
Re-upload Correct Screenshots: You can re-upload the required screenshot through your account, and our verification team will review it again.
Do Not Cancel Rejected Orders: We do not allow cancellations or returns of rejected orders. If you're unsure about the rejection reason, please create a support ticket so our customer service team can assist you.
Need Help?
If you require further assistance, feel free to reach out to our customer service team. We’re here to help!