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I Cannot Reopen My Questionnaire
I Cannot Reopen My Questionnaire

I Claimed an Item but When I Click on the Magnifying Glass, Nothing Happens

Updated over 6 months ago

Sellers often temporarily suspend their product launches for various reasons, such as
adjusting the product price, altering the giveaway count, or changing the duration of the promotion. While this occurrence is not frequent, it can happen while you are in the process of completing the order questionnaire.

If you find yourself in a situation where the launch is paused, and you attempt to reopen the questionnaire by using the magnifying glass icon, the website may not permit you to continue and complete the questionnaire. Regrettably, if the launch does not resume before the questionnaire's expiration, it will not be possible to complete the deal. The only recourse in such a scenario is to revisit the homepage and reclaim the deal if and when the launch resumes.

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