At All Deals, we prioritize smooth delivery of orders and the prevention of system abuse. To maintain a secure and reliable platform, we conduct periodic audits on buyers orders as part of our due diligence process.
While most buyers follow the process correctly, audits help address situations where orders may be undeliverable, lost, or incomplete. This ensures a fair and consistent experience for everyone.
What Triggers an Audit
An audit may be requested when:
Additional verification is needed for your order
Delivery confirmation is required
There are inconsistencies in submitted details
When this happens, you’ll be asked to provide supporting screenshots.
How the Audit Process Works
1. Order Submission & Verification
You place your order and submit your claim as usual
Your order is reviewed and initially approved
2. Audit Request
If your order is selected for audit, you will receive a notification in your account or via email indicating that action is required.
You can access the audit request directly from the notification, or by going to the Orders section and locating the affected order.
Once on the Orders section, the order will display a warning message such as “Audit required – respond by mm/dd/yyyy”, indicating that your attention is needed.
To quickly find orders that require action, you can use the Status filter and select Audit Request to display all orders with pending audit requests.
To proceed, open the Actions menu (⋮) on the right side of the order and select Audit Request to begin the submission.
This will open the audit submission screen, where you will be asked to upload up to 2 screenshots showing your order and delivery status.
Once your screenshots are uploaded, click Submit to complete your response.
3. Screenshot Submission
Once submitted, your screenshots will be reviewed by our verification team.
If approved, no further action is required
If rejected, you will receive the reason and can upload corrected screenshots
For detailed requirements, please take a look at our How to Take and Submit Order Screenshots article.
Common Audit Rejection Reasons
Order number not visible
Screenshot is not relevant to the order
Incorrect item shown
Product details are missing
Screenshot upload error
Order number does not match
Product image not visible
Suspicious (signs of image manipulation)
Order canceled, refunded, or returned
Order not delivered
Important Deadlines & Account Impact
Payment Hold
If your audit is not completed within 7 days, your account will be placed on a payment hold, and you will not be able to redeem your coins until the audit is completed.
Account Suspension
If your audit remains unresolved after 30 days, your account will be suspended, and you will not be able to place new orders until the issue is resolved.
Completing audits promptly helps avoid delays in payouts and keeps your account in good standing.
For more details about how these statuses work, please refer to our Account Statuses and Account Suspension and Restriction articles.
If you have any questions or need further assistance, please contact us via live chat (bottom right), submit a ticket, or email us at [email protected].