Ensuring the smooth delivery of orders and preventing system abuse is a priority for us. That's why we conduct periodic audits on customer orders as part of our due diligence process.
While we know that valuable customers such as yourself would never intentionally cancel orders, unfortunately, this is not the case for everyone. Additionally, there are also scenarios in which an order is undeliverable or lost and a customer may not have realized it until an audit was done so it's just an extra level of support to keep our ordering process running smoothly.
Here's how the audit process unfolds:
Order Submission and Verification: Customers place their Brand Deal orders as usual, which undergo a verification process.
Approval and Point Allocation: Upon approval, points are awarded to the customer.
Customer Notification: Customers receive email notifications prompting them to take action. They can access the audit icon under 'Actions' on their Orders dashboard.
Screenshot Submission:
If a customer uploads a delivery screenshot, it appears in the 'Audit' tab of Orders as 'Pending' for manual review by our verification team.
Upon approval, the process concludes with no further action required.
In case of rejection, customers are advised to review the reason for rejection and upload a corrected screenshot accordingly.
AUDIT SCREENSHOT REJECTION REASONSThe order number is not visible in the screenshot
Incorrect screenshot (random image/screenshot)
Incorrect screenshot (incorrect item for deal)
Screenshot upload error
The order number does not match
Product image not visible
Suspicious (signs of image manipulation)
Order canceled/refunded/returned
Order not delivered
⏰ Time-Sensitive Reminders
To help enforce audit compliance and improve platform integrity, the following policies now apply:
Payment Hold:
If your audit is not approved within 7 days, your account will be placed on a payment hold, and rebate payments will be paused.
Account Suspension:
If your audit remains unresolved after 30 days, your account will be suspended, and you will be unable to place new orders until resolved.
These updates ensure prompt resolution of audits and prevent delays in rebate processing.
Implementing an efficient audit process ensures order integrity, fosters customer trust, and reinforces our commitment to maintaining a secure and reliable ordering platform.